Dear Sirs,
The purpose of this letter is to express my deep disappointment towards your company as regards the service I received, like the others passengers, on my last flight via Amsterdam, which was cancelled.
Due to the incident in which my flight was cancelled, I had a terrible day where I had to sleep on the airport with no answer given towards what was happening there. What's more I had to cancel all my plans and excursions that I had already paid for. To finish with, I had to wait on a long line to get my luggage because there's was a problem with our luggage too.
Concerning this incident, I am deeply disappointed with the airline as regards the way they treated us. At the moment of the incident, they do not only gave us no answer but closed its counter adopting a very impolite position.
Lastly, now that I had expressed all my concerns, I would like if the airplane could give me and all the passengers who suffered this incident, some kind of refund or a free ticket. Moreover, I think your airplane should apologise with all the passengers for such an unrespectful way to treat us. I hope to receive a response from you.
Yours Faithfully,
Renata Giarmaná
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